scourtney wrote:I agree with the idea that the primary use for instant messaging apps isn't contact monitoring.
Well, for whatever it's worth, I disagree. In fact, one of my
primary uses for Adium, and instant messaging in general, is awareness of contact presence.
Son of a Preacher Man wrote:Finally, I think it's a sad thing that those "unimportant" contacts would probably get forgotten forever, just because of an organisational tool. Many a time I've talked to someone for the first time in months, because I happened to notice they were online at a time I was feeling bored. It's not rare for me to keep more regular contact after that, because I realised that they were actually alright after all!
This is definitely true for me too. I have plenty of contacts on my list from days of yore, who I leave on my list because sometimes I
do decide to talk to them out of the blue.
There is an instant messaging client/service under development by AT&T (Currently for Windows & Palm only) called
Hubbub. The application was designed to facilitate the study of awareness and informal opportunistic communications in the workplace. In a paper I came across when I was researching something entirely different at school, which I thought was very interesting, many of the participants in the study had comments similar to this:
Hubbub research paper wrote:People mentioned feeling closer to those who were on the opposite coast. One manager in New Jersey said about a colleague in California that by seeing her in Hubbub, "I know she's there. In some respects if she's not up here [in his bub list] and I don't see her, I don't think about her, I mean, for better or worse. But when she's there, and you can see she's doing stuff, she's sort of closer to the front of your consciousness." Interestingly, he never exchanged a conversation with her throughout the study, and yet he clearly liked seeing her in his Hubbub list.
The article is here:
Hubbub: A sound-enhanced mobile instant messenger that supports awareness and opportunistic interactions. It's interesting and worth reading if you're of an academic persuasion.
Putting aside opinions about the features of Hubbub specifically (which I find somewhat intriguing but potentially irritating), what I drew from the study was the value of presence awareness, and the fact that current IM systems don't do enough to encourage it. At the very least, I don't think we'd be well served by
decreasing awareness, certainly not mandatorily. As mentioned earlier, it's one of my biggest uses for IMing in general.